SoCo Creamery
5 Railroad Street
Great Barrington, MA
www.sococreamery.com
I wasn't even going to write about this, but the service drove me to it. I stopped into SoCo last Sunday when wandering around Great Barrington, lured by a sign promising pumpkin chip ice cream. I went in and asked the young man at the counter was pumpkin ice cream with chocolate chips and his charming answer was, "What else would it be?"
Now, I realize that perhaps this young man may well be a future world-reknown painter, or could be earning his PhD in astrophysics, but for the time being he has agreed to scoop my ice cream. We have all been tricked by peanut butter cup ice cream that has no Reece's, or that evil phenomenon "cinnamon chip" - muffins, bagels, etc. What are cinnamon chips anyway? Was my question so ridiculous?
Anyway, I proceeded to order my kiddie scoop and enjoy a very delicious pumpkin ice cream, but while eating I was forced to contemplate the lack of civility. Ironic from an ice cream store that features a t-shirt of a Buddha with a scoop of ice cream.
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Dear Blogger,
ReplyDeleteAs the current manager, I am rather displeased to hear that you received poor customer service at our store. I will certainly be talking to that staff member about the situation and proper action will be taken.
Regrettably, I did not discover your blog until it was mentioned to me just today March 22nd, 2010, and I have now officially subscribed to your blog. I want to take the time out of my day to apologize for the behavior of my staff. Surely our ice cream is excellent, but it is essential to couple that with stellar customer service as well. I like to think of the staff as extremely personable and accommodating, perhaps that individual was having a bad day. Regardless, that is not acceptable.
I can assure you that will not happen again. We promote a relaxed, fun, and wholesome environment; and it is my goal to ensure that for our customers.
Sincerely,
Mike G.
SoCo Store Manager
mike.giacometti@gmail.com